– Please pay your invoice immediately upon booking. The time & date of your appointment isn’t confirmed until you have paid for the service. Once you request an appointment online our friendly customer service representatives will contact you to confirm your appointment via phone. All unpaid invoices are subjected to cancellation.
Appointment Cancellations without 24 Hour Notice:
All appointments that are not cancelled within 24 hours from booking the appointment will not receive a refund for services. If you are not available to let your technician or cleaner in your home, please notify us at the time of booking. In the event that we are unable to access your unit and you are not there the full amount of the service will be billed without the possibility of a refund.
If you are running late or if you have any questions or concerns you may reach our office or your cleaner via email, via phone, or via our app.
In the event that you cancel your appointment after 24 hours, a refund will not be provided.
All clients have the right to reschedule their appointment. We understand that sometimes unforeseen circumstances may cause you to reschedule your appointment. In the event that you must reschedule your first appointment, it’s free under the conditions that you advise us at least 48 hours in advance. Any other rescheduled appointments will accumulate a $20 charge for each reschedule.
Appointments will have a 2 hour arrival window. All appointments are serviced based on the number of bedrooms, type of package, and time that is chosen by the client. If you have purchased add on’s, those will be the first tasks cleaned during your cleaning appointment. Any other additional tasks may be cleaned with the additional time left for the appointment. Any additional hour past the cleaning time is subjected to an additional fee. Cleaning times are based upon man power hours. We will complete as many tasks as we can within the allotted time that we are given.
Please keep in mind that we are not a mold/mildew, rust, or floor restoration team. We are cleaners and some things may need multiple cleanings before it is back to “like new” conditions.
**Effective May 1, 2021 for all standard/deep cleanings and move in/out cleanings if home has never been professionally cleaned or is not cleaned on a regular basis, then an “Extra TLC Fee” may be charged as more chemicals and scrubbing will be needed by our staff. If you have pets (dogs and or cats) in your home/pet hair there is now a pet fee for all appointments. Finally, if the surrounding area that we must travel to is more than 25 miles from zip code 28202, there may be a travel fee added.***
Our cleaners are not responsible for any parking fees. Customers should provide and cover parking fees prior to the cleaner beginning the appointment.
All of our cleaners will follow social distancing rules during your service. We ask that you allow a distance of 6 feet between you and your cleaner during your appointment at all times. Our cleaners should wear their face masks covering their nose and mouth while at the appointment.
To ensure the best service has been provided please walk through your home with our cleaners to make sure that each room is cleaned to your expectations prior to your cleaner leaving your home. If there are any areas that you would like cleaned to your standards that have not been done, the cleaner will go over those areas at that time. Revamps staff cannot be reliable for claims of uncleaned areas if opting out of needing/wanting to do a walk through with your assigned professional, you do not return home at the end of the appointment prior to the professional leaving, or you return home after the assigned cleaning time.
Homes that do not have any furniture in the home will be considered as a move in/out cleaning. If you still have furniture in your home, please be advised that you book cleaning services after the furniture has been moved out. Standard cleaning tasks such as vacuuming furniture, wiping down entertainment centers, or making beds will not be done for move-in/ out cleaning services. All fragile or heavy items must be moved out of the home. Revamp will not be responsible for theft or damage to any items in the home that may be left unattended.