– Please pay your invoice immediately upon booking. The time & date of your appointment isn’t confirmed until you have paid for the service. Once you request an appointment online our friendly customer service representatives will contact you to confirm your appointment via phone. All unpaid invoices are subjected to cancellation. Please complete our required questionnaire prior to your cleaning appointment after reading our terms and conditions Required Questionnaire to Complete Prior to Your Appointment
Appointment Cancellations without 24 Hour Notice:
All appointments that are not cancelled within 24 hours from booking the appointment will not receive a refund for services. In the event that you cancel your appointment after 24 hours of booking, a refund will not be provided, instead we will credit your account for future cleaning service. If you are not available to let your technician or cleaner in your home, please notify us at the time of booking. In the event that we are unable to access your unit and you are not there the full amount of the service will be billed without the possibility of a refund.
If you are running late or if you have any questions or concerns you may reach our office or your cleaner via email, via phone, or via our app.
All clients have the right to reschedule their appointment. We also ask if you or someone in your household is not feeling well or has any COVID-19 symptoms to kindly reschedule your appointment. We understand that sometimes unforeseen circumstances may cause you to reschedule your appointment. In the event that you must reschedule your first appointment, it’s free under the conditions that you advise us at least 48 hours in advance. Any other rescheduled appointments will accumulate a $20 charge for each reschedule. When cleaners arrive during your scheduled arrival window if we ring the doorbell/knock on the door, call, and send a text and we do not get a response or if cleaners have to wait for your arrival, they will only wait up to 15 minutes before heading to their next appointment and you will need to pay a cancellation fee and reschedule your appointment.
Appointments will have a 2 hour arrival window. All appointments are serviced based on the number of bedrooms, type of package, and time that is chosen by the client. If you have purchased add on’s, those will be the first tasks cleaned during your cleaning appointment. Any other additional tasks may be cleaned with the additional time left for the appointment. Any additional time past the cleaning time is subjected to an additional fee. We will complete as many tasks as we can within the allotted time that we are given. Cleaning times are based upon man power hours. For example, if you have a 4 hour cleaning and two cleaners arrive to clean, they would each work for 2 hours vs 1 cleaner for 4 hours.
Please let us know prior to your appointment if you have dogs or cats as some of our cleaners may have allergies to pet hair. Please put pets up so they do not disturb cleaners while on the job. If there is a lot of clutter, we will try our best to clean as best as possible. Please keep in mind that we are not a mold, mildew, rust, grout, or floor restoration team. We do not handle rodent/roaches, pet urine/feces, unsafe, crime scene, or bio-hazardous tasks.
Our cleaners are not responsible for any parking fees. Customers should provide and cover parking fees prior to the cleaner beginning the appointment.
All of our cleaners will follow social distancing rules during your service. We ask that you allow a distance of 6 feet between you and your cleaner during your appointment at all times. Our cleaners are recommended to wear their face masks at the appointment.
Homes that do not have any furniture or personal belongings in the home will be considered as a move in/out cleaning. If you still have furniture in your home, please be advised that you book cleaning services after the furniture has been moved out. Standard cleaning tasks such as vacuuming, wiping down surfaces, or dusting will not be done for move-in/out cleaning services until home is empty. We must have running water and lights to clean. All fragile or heavy items must be moved out of the home. We do not move appliances/furniture or climb ladders. Revamp will not be responsible for theft or damage to any items in the home that may be left unattended.